So you've chosen a unified communications (UC) system - maybe the system has even been deployed already; the question is are you making good use of it? Most businesses are aware of the fact that PBXs are on the decline while UC applications are on the rise. As a result, countless organizations and enterprises are moving forward with plans to phase out their legacy systems in favor of UC platforms.
Unfortunately, though, many of these operations aren't getting the most out of their UC systems. Why? To find out the answer to this puzzling question, let's take a closer look at some of the most common obstacles associated with moving from PBX to UC and how they can be addressed for a smooth and seamless transition.
Awareness of User Needs
Unless you're aware of exactly which services you need and who will need to use them, you'll end up feeling lost.
UC platforms come with a wide range of broad communication product areas. Options extend to IP PBX, web conferencing, voice and text messaging services (including email and voicemail), instant messaging and presence, mobile device applications, and more. Making use of all of the services available through a UC platform can actually be overkill and detract from the efficiency and effectiveness of using only those which are useful to you and your team. Be sure to assess the needs of those departments and individuals who will be integrated into the system to ensure that they are properly introduced and trained on services relevant to their work duties.
In addition to knowing which services are required, you also need to be aware of who needs to make use of them. Most industry experts advise that a gradual approach be taken to making the switch from PBX to UC platforms. Because of this, it's imperative that you are aware of which users should first be migrated to the new system. Those key individuals who would get the most out of instant messaging services, audio and video conferencing, or web collaboration should be included under this umbrella. This will often extend to salespersons, operations and project managers, marketers, etc. Beginning here will ensure that you're able to quickly start taking advantages of the many benefits that a UC platform has to offer while still being able to keep an eye on any hiccups or knowledge gaps that need to be addressed before migrating the entire enterprise.
UC Platform Deployment
Without a plan of action for deployment and migration, you'll end up getting nowhere.
Assuming you've already chosen your UC service, you'll need to make important decisions regarding where to deploy a platform. Some businesses choose to deploy a UC platform on-premise, whereas others select a public cloud. Of course, you could have the best of both worlds and choose a combination of both. Consulting with an industry expert can be extremely valuable in this decision-making process. Once the decision has been made, it's best to work out a schedule for the switch. Based upon your determinations of which people and departments will first demand the services available through your UC platform, you can create a roadmap for the when, where, and how of system training to guarantee that everyone gets up to speed as soon as possible.
Understanding How UC Systems Can Transform Business
Without acknowledging the many benefits of a UC platform, you and other users will see no transformation in your business.
The new communication capabilities available through UC platforms have the ability to completely transform your business. In order to find where your operation would receive the most benefit, you need to take a long, hard look at workflows and business processes. This will reveal numerous opportunities for presence, instant messaging, web conferencing, collaborative workspaces, etc. to simplify and improve your current way of doing things. This process can even help you to set up Usage Profiles to match specific technologies to their correlating groups within your organization.
Do you need more information on Unified Communications and how they can be used to shape and build your business? The professionals at Uncommon Solutions can answer any questions you have and assist you with using technology to your benefit.